Shipping policy

Made to order

Every Moon Howlers product is printed on demand when you place your order — we don't hold stock. That's what lets us offer ninety-odd animals without warehouses full of unsold shirts, and it means your order has two stages:

  1. Production — typically 2–7 business days while your item is printed and checked.
  2. Shipping — carrier transit time on top, depending on your location and the shipping method shown at checkout.

The delivery estimate shown at checkout covers both stages. During busy periods (holiday season, big drops) production can run a little longer.

Where we ship from

Orders are routed to print partners in a network across the US, Europe and other regions, and are printed as close to you as the product allows. This keeps transit times short and avoids most customs charges.

Split shipments

Different product types (for example apparel and mugs) can be produced by different print partners in different facilities. When one order contains items from more than one facility, it arrives as more than one package, each with its own tracking number. You are never charged extra shipping because an order was split.

Tracking

You'll receive a shipping confirmation email with tracking for each package as it leaves production. Tracking can take a day or two to show its first scan.

Customs, duties and import taxes

Most orders are produced within your own region and never cross a customs border. When an order does, any import duties, taxes or brokerage fees are determined by your country and are the recipient's responsibility. We can't calculate, collect or refund these charges.

Wrong address, failed delivery

If a package is returned to the print facility because the address given at checkout was incomplete or incorrect, we'll contact you; reshipping to a corrected address is at your cost. Please double-check your address at checkout — made-to-order goods can't be re-routed once in transit.

Lost shipments

If tracking shows no movement for more than 5 business days past the estimated window, or a package is confirmed lost in transit, contact hello@moonhowlers.store with your order number and we'll send a free replacement or refund you.